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The professional standards AusISA holds its facilitators to: in the classroom, online, in assessment, and in every interaction with participants.
This policy sets the standards of conduct for all AusISA Facilitators.
It applies to all persons engaged by AusISA to deliver or support training, including employees, contractors, subcontractors, and guest presenters. In this policy, "Facilitator" includes instructors, trainers, assessors, and invigilators.
It applies to all training-related activity, including course delivery, assessment administration, assessment marking, invigilation, participant communication, and any other conduct connected with an AusISA engagement.
It applies during the engagement and to any post-delivery conduct that arises from, or is connected with, the engagement, including follow-up communication, handling of participant information, and use of AusISA materials.
This policy must be read with, and operates in addition to, the Participant Conduct Policy, Assessment Policy, Complaints & Appeals Handling Policy, Privacy Policy, Record Management Policy, WHS Policy, DISP and security obligations, and any other AusISA policy or procedure that applies to the engagement.
If this policy conflicts with another AusISA policy, the more specific policy applies to the extent of the inconsistency.
If a requirement in this policy cannot be followed in a particular engagement, the Facilitator must raise the issue with AusISA Administration before delivery starts.
The Facilitator delivers on behalf of AusISA, but the Facilitator's opinions, technical positions, judgments, and professional expertise remain their own unless AusISA expressly adopts them in writing.
The Facilitator must not state or imply that they speak for AusISA, ASD, or any other endorsing body.
The Facilitator must not present personal views as AusISA views, or imply that AusISA, ASD, or any endorsing body endorses those views.
The Facilitator must not misstate their role, status, authority, or relationship with AusISA, ASD, or any client.
The Facilitator must not exaggerate, claim, or imply that they control or determine the outcome of any IRAP Assessor endorsement process.
Where the Facilitator is engaged as a contractor or guest presenter, they remain an independent service provider and not an employee of AusISA unless the engagement terms state otherwise. Contractor status does not reduce the Facilitator's obligations under this policy, including confidentiality and intellectual property obligations.
The Facilitator must know and comply with the AusISA policies and procedures that apply to the engagement, as identified by AusISA Administration.
If the Facilitator is unsure whether a statement, publication, or communication could be taken as representing AusISA or another body, the Facilitator must treat it as prohibited unless AusISA Administration approves it in writing.
The Facilitator must not publish content about AusISA courses, clients, engagements, or delivery without AusISA's prior written approval.
The Facilitator may repost or comment on AusISA-approved public content where the repost or comment is relevant and appropriate to the Facilitator's role and relationship with AusISA.
The Facilitator must not advertise, promote, or solicit AusISA services in a personal capacity, and must not imply that they are authorised to speak for, represent, or bind AusISA.
The Facilitator must not publish course materials, assessment content, or any participant information.
The Facilitator must not disclose engagement details, client identities, delivery locations, or the fact of an engagement where that information is sensitive, and must take particular care not to disclose information that could create a security, confidentiality, or DISP risk.
Where the Facilitator is publicly identifiable as associated with AusISA, the Facilitator's personal views must be clearly their own and must not be presented as, or imply, AusISA or ASD endorsement.
The Facilitator must not represent that they have involvement in, or authority over, IRAP Assessor endorsement outcomes beyond the authority expressly given to them by AusISA.
While engaged by AusISA, the Facilitator must not publish public content that would reasonably bring AusISA into disrepute or damage its standing with clients, ASD, or any endorsing body.
Clauses 3.8 and 3.9 do not restrict lawful personal activity or private expression that has no reasonable connection to the Facilitator's engagement with AusISA. The threshold is reputational harm through association, not general lifestyle policing.
In-person delivery:
The Facilitator must be familiar with the delivery location before the session starts, including evacuation routes, wardens, assembly points, and incident reporting arrangements.
The Facilitator must brief the cohort on the relevant emergency procedures at the start of every course, and at the start of every session where the venue or arrangements have changed.
The Facilitator must arrive on time, be ready to deliver, and start and finish the session to schedule.
The Facilitator must deliver the full advertised scope and duration of the session, and must not shortcut content, compress timeframes, or reduce the service agreed for the engagement.
The Facilitator must present in a professional manner appropriate to the delivery context. Clothing standards must be appropriate, but not unnecessarily restrictive.
The Facilitator must be fit to deliver, and must not deliver while affected by fatigue, alcohol, drugs, or any other substance or condition that impairs performance or judgment.
The Facilitator must set break times that are reasonable for the length and intensity of the session, long enough for participants to rest, eat, hydrate, and attend to personal needs, and must not reduce breaks to recover delivery time.
Online delivery:
The Facilitator must keep their camera on for the full session, except during breaks or where AusISA Administration has approved another arrangement in writing.
The Facilitator must prepare their environment so it is suitable for presenting, including clear audio, appropriate lighting, and a stable connection.
The Facilitator must use equipment that supports an effective participant experience, including a proper microphone where required.
The Facilitator must ensure that their background, surroundings, and conduct do not distract from delivery or undermine the professional standard of the session.
The Facilitator must administer assessment conditions consistently across all candidates.
The Facilitator must not alter assessment conditions for one candidate unless the same adjustment is authorised for all candidates, or an approved special provision applies.
The Facilitator must protect the integrity of assessment materials, and must not disclose, leak, preview, reuse, or otherwise distribute assessment materials except as authorised for the engagement.
The Facilitator must not coach a candidate to specific assessment items, answers, or outcomes.
If the Facilitator suspects candidate misconduct, the Facilitator must not deal with it informally. The Facilitator must escalate suspected misconduct through the AusISA channel specified for the engagement and must preserve any relevant evidence or records.
When invigilating an online assessment, the Facilitator must apply the invigilation requirements of the Assessment Policy consistently, including identity checks, camera requirements, and exam-code procedures.
The Facilitator must mark assessments for courses they delivered unless AusISA Administration approves another arrangement in writing. Substitution of another marker is permitted only in exceptional circumstances approved by AusISA Administration.
The Facilitator must complete marking fully and honestly against the applicable marking matrix and in accordance with the Assessment Policy.
The Facilitator must not fabricate, alter, or pre-fill assessment outcomes.
The Facilitator must cooperate fully with moderation of their marking under the Assessment Policy, including providing marking records and rationale when requested.
Assessment outcomes, marking queries, and marking disputes must be directed through AusISA Administration, not to the Facilitator directly by participants.
The Facilitator must not give a participant an assessment outcome before AusISA Administration has authorised release of that outcome.
The Facilitator must treat all participants fairly and must provide equal access to training and assessment opportunities.
If the Facilitator gives any additional information, hint, clarification, or worked explanation to one participant during training or assessment, the Facilitator must make the same information available to the whole cohort by notice or announcement, without identifying the participant who received it.
The Facilitator must recognise and apply any approved special provision or reasonable adjustment notified by AusISA Administration.
The Facilitator must not give preferential attention, feedback, or opportunity to any participant.
The Facilitator must not disadvantage a participant because of prior performance, employment status, seniority, or any other personal attribute unrelated to the engagement.
The Facilitator must remain impartial and neutral during delivery and in all training-related interactions.
The Facilitator must not express political, ideological, or religious views during delivery or in any interaction connected with the session.
The Facilitator must treat each participant even-handedly, regardless of the participant's employer, seniority, background, or protected attributes.
The Facilitator must not discriminate against, harass, or disadvantage any participant on the basis of a protected attribute under Australian law.
This section applies separately from section 7 (Fairness and Equal Access). A breach of this section may occur even where the Facilitator treats all participants the same in other respects.
The Facilitator must treat all participants with respect.
The Facilitator must not engage in offensive, bullying, humiliating, or harassing behaviour.
The Facilitator must not make a public example of a participant's mistake, or return to it repeatedly in a way that humiliates or singles out the participant.
The Facilitator occupies a position of authority in relation to participants and must not exploit that position.
The Facilitator must not make romantic or sexual advances toward a participant, or pressure, coerce, or invite conduct that trades on the Facilitator's authority or the participant's vulnerability.
This section applies during the engagement and after it ends, where the conduct arises from or is connected with the engagement.
During the engagement, the Facilitator must communicate with participants only through official AusISA channels, including the participant's official email address as registered with AusISA and AusISA-run course platforms.
The Facilitator must not use personal or private communication channels to contact a participant at any time, including personal email, social media, messaging applications, and phone calls or text messages.
Direct email exchanges between the Facilitator and a participant are permitted only where AusISA Administration is copied on the chain or is otherwise overseeing the communication.
The Facilitator must keep all communication professional, factual, and limited to the subject matter of the engagement.
After the engagement ends, the Facilitator must not have direct contact with a participant in connection with the engagement. Assessment outcomes, follow-up questions, and related communication are managed through AusISA Administration.
If a participant contacts the Facilitator through a prohibited channel, the Facilitator must not engage on that channel and must direct the matter to AusISA Administration.
The Facilitator must not allow a conflict of interest to affect, or appear to affect, the performance of their duties.
A conflict of interest exists where the Facilitator has a pre-existing relationship with a participant, a financial interest in an assessment outcome, competing employment, or any other interest that could reasonably influence their judgment or conduct.
The Facilitator must disclose any actual, potential, or perceived conflict of interest to AusISA Administration as soon as they become aware of it, follow the disclosure process directed by AusISA Administration, and provide any further information reasonably requested.
The Facilitator must not accept a bribe, gift, inducement, or benefit that is linked to, or could reasonably be seen to be linked to, an assessment outcome or any other decision under this policy.
The Facilitator must not solicit work, recruit participants, or pursue commercial opportunities from participants during the engagement, and must not use their position to obtain business, goodwill, or advantage for any outside interest.
Delivery of the engagement must remain the Facilitator's sole focus while the engagement is on foot.
The Facilitator must keep confidential all participant information, course information, assessment information, and other information obtained through the engagement, unless disclosure is authorised by AusISA or required by law.
Participant performance information may be shared only with the participant, AusISA Administration, and ASD or another endorsing entity where required for the engagement or by law. "Relevant parties" means the minimum set of persons who need the information to perform an authorised function for AusISA.
The Facilitator must not discuss a participant's performance, conduct, or personal circumstances with other facilitators except where required for the engagement and the other person is a relevant party. The Facilitator must not gossip about participants.
The Facilitator must not disclose confidential information through any channel that creates an unnecessary record or increases leak risk, unless that disclosure is authorised.
The Facilitator must handle any sensitive, security-classified, or commercially sensitive material encountered during delivery in accordance with AusISA's DISP and security obligations, and must not access, use, share, or retain sensitive information without the required clearance and a need to know.
If the Facilitator is unsure whether information may be shared, the Facilitator must treat it as confidential and seek direction from AusISA Administration.
All course materials, assessments, marking materials, delivery notes, and any derivatives created for or during the engagement remain the property of AusISA, unless AusISA states otherwise in writing.
The Facilitator must not reuse, reproduce, redistribute, adapt, or repurpose AusISA materials outside the engagement.
The Facilitator must not provide AusISA materials to any third party unless AusISA Administration authorises that disclosure in writing.
The Facilitator must return or securely destroy AusISA materials at the end of the engagement if AusISA requires it.
Nothing in this policy transfers ownership of AusISA intellectual property to the Facilitator.
The Facilitator owes a duty of care to participants during delivery. If the Facilitator becomes aware of content or behaviour indicating a risk of harm (including references to self-harm, intent to harm others, bullying, or a participant in apparent distress), the Facilitator must act promptly: address any immediate safety need, and report the matter to AusISA Administration as soon as practicable.
The Facilitator must report suspected misconduct by a participant or another facilitator to AusISA Administration as soon as practicable, using the reporting process specified by AusISA Administration and providing any supporting information or evidence reasonably available.
The Facilitator must not investigate a suspected breach personally unless AusISA Administration directs them to do so.
The Facilitator must report safety incidents and hazards in accordance with the WHS Policy.
Once the Facilitator is confirmed for a delivery, the Facilitator must honour that commitment unless genuine cause prevents attendance. Genuine cause includes illness, emergency, or a comparable event beyond the Facilitator's reasonable control; convenience is not a genuine cause.
The Facilitator must notify AusISA Administration of any cancellation at the earliest opportunity and with as much notice as possible. If the cancellation is avoidable, the Facilitator must give at least 14 days' notice (P-008) unless AusISA Administration agrees otherwise in writing.
If the cancellation arises from illness or emergency, the Facilitator must notify AusISA Administration as soon as practicable, including at short notice if necessary.
A late cancellation without genuine cause may be treated as a breach of this policy.
Sourcing a replacement facilitator is AusISA's responsibility unless the engagement terms state otherwise. The Facilitator's obligation is to notify AusISA early enough to allow AusISA to arrange cover.
Failure to attend a confirmed session without prior notice is a serious breach. Repeated absence, or any unexplained absence, may result in removal from delivery or termination of the engagement.
If a confirmed Facilitator withdraws from a delivery, the Facilitator must provide any prepared materials, cohort notes, and current delivery status to AusISA to support a clean handover, and must cooperate with reasonable handover requests made by AusISA Administration.
Where an activity involves, or is targeted at, persons under 18 years of age or other vulnerable groups, the Facilitator must hold a current Working with Children / Working with Vulnerable People registration or check valid for the state or territory of delivery, and must provide evidence of it to AusISA Administration before delivery.
The Facilitator must comply with all applicable Commonwealth, state, and territory law relating to minors and vulnerable people, and that law prevails over this policy to the extent of any inconsistency.
The Facilitator must apply heightened care in communication, supervision, and content selection for activities involving minors or vulnerable people, and must follow any additional direction given by AusISA Administration for the activity.
A breach of this policy may result in corrective action, removal from delivery, suspension of duties, or termination of the engagement. The seriousness of the response will depend on the nature, scale, and impact of the breach.
AusISA may also take any other action available under the engagement terms or another applicable AusISA policy, and may notify ASD or another endorsing entity where the breach affects certification integrity or an endorsed assessor's standing.
The Facilitator must acknowledge this policy and confirm that they have read and understood it before commencing delivery. AusISA may require the Facilitator to sign a separate acknowledgement or declaration of compliance.
A Facilitator may seek review of a decision under this policy in accordance with the Complaints & Appeals Handling Policy and their engagement terms.
AusISA Administration monitors compliance with this policy through delivery observation, participant feedback, complaint and survey data, and moderation of assessment outcomes.
Records relating to conduct matters are managed in accordance with the Record Management Policy.
Any exception to this policy must be approved in writing by AusISA Administration before it is relied upon, and will be recorded with the reason and duration of the exception.
Participant Handbook (GOV-001); Participant Conduct Policy (GOV-002); Assessment Policy (GOV-004); Complaints & Appeals Handling Policy (GOV-005); Record Management Policy (GOV-006); WHS Policy (GOV-007); Fees, Refunds & Cancellations Policy (GOV-009); Privacy Policy (GOV-013).
Privacy Act 1988 (Cth); Work Health and Safety Act 2011 (Cth) and state/territory equivalents; Commonwealth, state, and territory anti-discrimination law; state and territory Working with Children / Working with Vulnerable People schemes; Defence Industry Security Program (DISP) requirements.
This policy is reviewed at least every 12 months (P-016), and earlier where an incident, legal change, or continuous-improvement finding warrants an out-of-cycle review.